Elevate the employee digital journey as a Director of Experience and Optimization. Drive AI transformation while enhancing support channels and reducing technological friction in a modern workplace environment.This leadership role requires someone experienced in Digital Employee Experience, IT Service Management, and Automation. You will be pivotal in implementing a cutting-edge support model that enhances overall employee satisfaction while capitalizing on automated solutions. Expect to lead a diverse team, elevate operational excellence, and foster a collaborative culture focused on continuous improvement.Key Responsibilities:• Lead the execution of the digital employee experience roadmap• Drive AI-enabled self-service capabilities for support channels• Minimize troubleshooting through self-healing technology solutions• Establish a global command center for performance monitoring• Foster a customer-focused culture within the teamRequirements:• 8–12+ years in leadership roles related to digital experiences• Proven track record in modernizing support ecosystems• Experience managing large-scale operational teams• Bachelor’s degree in Technology, Engineering, or Business required• Advanced degree preferred to enhance strategic leadershipRevolutionize digital support and employee engagement through innovative technology and a proactive approach to end-user experience.#J-18808-Ljbffr
Transformative Director For Digital Employee Experience And Optimization
SCOTIABANK
toronto, toronto
Published 27 days ago
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