About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company—we’re a team of people passionate about transforming home and community care. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About The Role The Director, Revenue Operations is responsible for driving alignment, predictability, and scalable growth across our go-to-market (GTM) organization as AlayaCare continues to scale from $100M+ ARR toward $500M+. Acting as the connective tissue across Sales, Marketing, Customer Success, Finance, and Product, this role co-owns GTM strategy, planning, and operating cadence to enable consistent, data-driven execution across regions. Reporting to the Senior Director, Revenue Enablement, you will own the end-to-end revenue lifecycle and lead a multi-disciplinary Revenue Operations function spanning Sales Operations, Marketing Operations, and Data & Analytics. You will architect and scale a sophisticated, AI-enabled Revenue Operations function that improves funnel performance, enables next-best-action decisioning, and reduces operational complexity—while building a culture of accountability, transparency, and continuous improvement. What You’ll Do Drive GTM alignment and planning by co-owns strategy, annual/quarterly planning (targets, segmentation, coverage, territories, capacity), and operating cadence across Sales, Marketing, Customer Success, Finance, and Product. Unify GTM strategy, roles, and metrics across North America and Australia/New Zealand, balancing global consistency with regional needs. Act as the revenue optimization owner for the GTM organization, identifying gaps to plan and leading cross-functional initiatives to improve funnel conversion, sales productivity, NRR, CAC payback, and long-term revenue growth. Own the end-to-end revenue lifecycle across land, expand, renew, and churn, building NRR/lifecycle dashboards that connect acquisition, adoption, expansion, and renewal to highlight where to invest for maximum long-term value. Design an AI-enabled, agentic GTM operating system that leverages automation, AI agents, and advanced analytics to reduce manual work, improve forecast accuracy, surface next-best actions, and orchestrate workflows across the funnel. Lead market segmentation and coverage design (ICP tiering, account/territory planning, coverage models) across SMB, mid-market, and enterprise to ensure capacity and focus are aligned to whitespace and revenue goals. Maintain a single source of truth for revenue performance by owning revenue reporting, analytics, and forecasting, and providing executives with clear insights and data-driven recommendations. Own and optimize the Revenue Operations tech stack (e.g., HubSpot, DealHub, SMS, marketing automation, and related tools), ensuring systems are integrated, automated where possible, and effectively adopted by GTM teams. Oversee the lead-to-cash process, ensuring systems, workflows, and policies across marketing, sales, contracting, billing, and renewals are streamlined, scalable, and aligned to revenue goals. Partner with Marketing, Sales, and Revenue Enablement to design and operationalize GTM plays (vertical, use-case, competitive), optimize inbound/outbound/partner/product-led funnels, and turn strategy into measurable execution. Collaborate with Product, Product Marketing, Finance, and Sales to inform pricing and packaging strategy using data on win rates, discounting, deal size, and retention, providing recommendations to improve ACV and NRR. Lead and coach a high-performing RevOps team (Sales Ops, Marketing Ops, Data & Analytics), providing clear charters and building a culture of accountability, transparency, continuous improvement, and effective cross-functional collaboration. Own governance and integrity of GTM data across the revenue tech stack—establishing CRM data standards, pipeline hygiene policies, and inspection cadences so leadership can trust the data used for reporting, forecasting, and strategic decision-making. What You Bring to the Team 8-10 years of progressive experience in Revenue Operations, Sales Operations, or Business Operations in B2B SaaS, including experience in $100M+ ARR and high-growth (3x+) environments. Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or a related field (or equivalent experience). Demonstrated experience designing and scaling modern GTM systems powered by AI and automation (e.g., AI-assisted forecasting, propensity/lead scoring, next-best-action recommendations, sales workflows). Proven track record driving alignment across Sales, Marketing, Customer Success, Finance, and Product to achieve predictable, scalable revenue growth. Deep fluency in SaaS and GTM economics (ARR, NRR, GRR, ACV, sales velocity, pipeline coverage, CAC/CAC payback, LTV) and the ability to translate insights into GTM design and investment decisions. Hands-on experience with forecasting, pipeline management, territory planning, and performance tracking at scale. Expertise in revenue data governance, reporting, and analytics, including building dashboards and translating complex data into clear, executive-ready recommendations. Proven ability to design, optimize, and implement systems, processes, and tools that drive operational efficiency and scalability; experience with platforms such as HubSpot, Gong, DealHub, and subscription management solutions is preferred. People leadership experience, building and leading high-performing teams and cultivating a culture of accountability, transparency, and continuous improvement. Excellent executive communication and stakeholder management skills, with the ability to influence and collaborate effectively at all levels, including C-suite. A strategic mindset paired with operational rigor—comfortable setting vision while also diving into details to execute with precision. Benefits That Matter Equity in a well-funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Location and Work Model This role is based in the Greater Toronto Area (Canada). At AlayaCare, our hybrid model includes set in-office collaboration days (twice per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. Expected Hiring Range $125,000 - $155,000 CAD #J-18808-Ljbffr