What This Role Is Important to Us The Senior Site Reliability Engineer (Batch Management) roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients. What You Will Be Responsible For As a Senior Site Reliability Engineer (Batch Management) : Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations. Support and maintain SimCorp clients across all aspects of SCDaaS service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements. Collaborate with global teams to resolve end‑user issues effectively, escalating complex problems per support tiers, and maintain a high degree of customer service for all queries. Apply subject‑matter knowledge to solve business issues using defined policies; work cross‑functionally on routine and non‑routine tasks, recognize interdependencies, and guide internal/external contacts on SimCorp Dimension usage. Generate solutions and implement services aligned with SCDaaS standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues. What We Value Minimum 3–5 years of related technical work experience; IT‑based education (Bachelor or higher). Job scheduling and management using enterprise schedulers (e.g., Control‑M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch); automation; operations; and public cloud platforms (e.g., Azure). Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission‑critical applications and HA environments. Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem); extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA); understanding of service workflows and ITIL principles. Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling); problem analysis and resolution of systemic errors; assess requirements and identify services/products to improve operations. Experience with SimCorp Dimension or other large financial services software; cloud‑based platform/infrastructure services. ITIL v3/v4 certification preferred. North America EST shift; hybrid work arrangement (2 days/week in office). Salary (Toronto Only) 99,840.00 – 149,760.00 CAD annual base pay may vary based on factors such as years of experience, skills and qualifications. Employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA. Benefits SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. Equal Opportunity Employer SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients. SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at This position is for an existing vacancy. #J-18808-Ljbffr