About Fluent Software Group Fluent Software Group is part of Valsoft Corporation's family of operating groups, a global leader in acquiring and growing vertical market software companies. We focus on specialized industries where deep expertise truly makes the difference.At Fluent, we partner with founders to actively scale what they've built. We bring hands‑on operators, proven playbooks, and the resources to accelerate growth, so your business doesn't just continue; it compounds.We are an innovative investment group, leveraging AI and an agentic mindset to unlock new levels of growth across our portfolio. By embedding intelligent automation and forward‑thinking technology into how we operate and scale businesses, we help our partners move faster, adapt smarter, and build for what's next.About the Opportunity We are building the next generation of AI‑powered customer service, and our flagship deployment is with one of the world's largest enterprises in the building materials sector. This is a rare, high‑impact role at the intersection of enterprise consulting and hands‑on AI product building.As our AI Solutions Engineer, you will own the full client engagement lifecycle for an AI voice agent rollout: from earning executive trust in the boardroom to configuring conversation flows in a technical workshop. You are the face of our product on the ground and the engine that makes it work.This is not a traditional consulting role, and it is not a pure engineering role. It is something more valuable: a hybrid builder‑consultant who can translate between business problems and technical solutions and then build those solutions themselves.NOTE: This is a remote role with the exception of Montreal and Toronto where we have offices. In the case you are based in Montreal or Toronto, the role is on‑site/hybrid.What You'll Do Client OwnershipServe as the primary point of contact for stakeholders across Customer Service, Operations, IT, and DigitalBuild trusted relationships with senior leaders and day‑to‑day operators alikeCommunicate clearly with both executives and frontline managers, adjusting depth and framing to your audienceAct as the connective tissue between client requirements and our core engineering teamTechnical DeliveryMap end‑to‑end customer service workflows and identify the highest‑value automation opportunitiesDesign and configure conversational AI flows for voice interactionsIntegrate the voice agent with the client's existing systems (CRM, ERP, order management)Prototype, test, and iterate rapidly based on real‑world call dataDefine and track key performance metrics including call containment, escalation rate, and customer satisfactionStrategic ImpactDeliver a phased rollout plan grounded in a deep understanding of the client's operationsPresent performance reports and business impact cases to senior leadershipBuild the internal case study that will underpin future enterprise deploymentsYour First 90 Days Days 0–30 | Deep Immersion You spend your first month embedded in the client's operations. You shadow calls, meet every key stakeholder, and map the systems and workflows from the ground up. By the end of this period, the client's leadership says: "This person really understands our business."Deliverables: workflow map, integration map, prioritised automation opportunities, phased rollout plan.Days 30–60 | Build & Pilot You design the initial conversational flows, configure the voice agent, and integrate it into a test environment. You run a live pilot on a focused set of call types (order status, delivery queries) and track performance from day one.Deliverables: live pilot, performance dashboard, iteration plan.Days 60–90 | Optimize & Expand You tighten containment rates, reduce handoffs, refine prompts and logic, and expand to additional call categories. You present a 90‑day impact report to senior leadership and lay the foundation for a broader rollout commitment.Deliverables: ROI case study, expansion roadmap, internal case study for future customers.What We're Looking For Experience2+ years of software engineering experience, with exposure to systems integration, API development, or backend developmentHands‑on experience building or integrating software in a professional setting, including working with REST APIs, webhooks, or scripted workflowsExperience working with large enterprise customers and navigating complex stakeholder environmentsFamiliarity with CRM platforms such as Salesforce, Microsoft Dynamics, or SAPExperience with AI, automation, contact centres, or voice technology is a strong advantage — especially if you have worked with conversational AI platforms, LLM APIs, or voice agent toolingTechnical SkillsComfortable designing and troubleshooting API integrations and webhooksAble to prototype and configure workflows independently without relying on a development teamWorking familiarity with conversational AI platforms, prompt design, and basic scripting (Python or JavaScript preferred)Confident with data mapping and system integration conceptsYou are a software engineer first — someone who can write and debug code, own integrations end‑to‑end, and build independently without relying on a separate dev teamPersonal TraitsExceptionally personable with strong executive presenceAble to demystify complex AI concepts for non‑technical audiences without losing accuracyStrong sense of ownership: you treat client outcomes as your ownStructured thinker who brings clarity to ambiguous situationsComfortable operating in an early‑stage environment where processes are still being builtWhy This RoleRare opportunity to be both the strategic consultant and the technical builder on a flagship accountDirect line of sight from your daily work to measurable business outcomesExposure to a growing portfolio of enterprise AI deployments with a clear path to a senior leadership roleCollaborative, high‑caliber team that values craft, ownership, and speed#J-18808-Ljbffr