Lead customer success strategies within a seismic technology framework. Oversee training, service contracts, and key support metrics to enhance client satisfaction and retention.This role focuses on managing the entire post-sales customer lifecycle within a rapidly growing industry. You will ensure effective service deployment, customer training, and fulfillment of service contracts while analyzing metrics such as CSAT and NPS. Collaborate closely with technical teams to bridge gaps and drive service excellence.Key Responsibilities:• Manage scheduling and execution of engineering services• Lead the onboarding and training of customers• Facilitate communication for delivery challenges• Ensure thorough billing for additional services• Track metrics to evaluate customer support performanceRequirements:• Bachelor’s Degree in Engineering, Science, or similar• 5+ years of experience in Customer Success Management• Proven ability to manage field service logistics• Knowledge of service contracts and revenue models• Proficient with CRM/ticketing systemsUtilize your expertise to foster customer loyalty and operational excellence in seismic technology services.#J-18808-Ljbffr
Seismic Solutions Customer Success Manager
NANOMETRICS INC.
ottawa, ottawa
Published 27 days ago
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