Enhance your career with Horizon as a Trading Application Support Specialist in Montreal, focusing on client deployment and holistic technical support. Engage directly with clients while troubleshooting technical issues.In this position, you will act as the main point of contact, skilfully analysing and resolving client queries while ensuring prompt service delivery. Your role includes training sessions for clients to improve their understanding and utilization of products, alongside maintaining documentation to foster their knowledge base.Key Responsibilities:• Analyse client issues and implement solutions effectively• Keep clients informed about ticket status and resolutions• Document ongoing issues for future inquiries• Conduct product deployments for customers’ seamless integration• Provide client training to optimize product useRequirements:• Bachelor’s or Master’s in Computer Science or Software Engineering• 1-2 years in Client Service or relevant Finance experiences• Strong problem-solving and analytical capabilities• Outstanding customer service skills and management experience• Fluent in English; French considered an assetHarness your communication skills and technical background to strengthen client support for trading at Horizon in Montreal.#J-18808-Ljbffr
Technical Support Specialist For Trading Solutions
HORIZON TRADING SOLUTIONS
montreal (administrative region), montreal (administrative region)
Published 20 days ago
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