Senior Customer Success Manager – Mural | Remote (US/Canada) Job Summary Mural is seeking a Senior Customer Success Manager to oversee a portfolio of high-value enterprise accounts across North America. This full-time, remote role offers $150,000–$180,000/year plus variable pay and benefits. The successful candidate will drive user adoption, strengthen stakeholder relationships, and serve as a trusted advisor to help customers maximize the value of Mural’s collaboration solutions. Key Job Details Job Title: Senior Customer Success Manager Employer: Mural Location: Remote (United States or Canada) Pay: $150,000–$180,000/year + variable pay Job Type: Full-Time Department: Revenue Travel: Up to 15% About Mural Mural is a leading collaboration platform known for innovation, discovery, and creative problem-solving. The Customer Success team manages mid-tier enterprise customers across multiple verticals, helping them achieve business outcomes through adoption and strategic engagement. Key Responsibilities Manage a portfolio of ~25 North America-based enterprise accounts Drive adoption, retention, and expansion across customer lifecycle Act as a Mural and LUMA Institute expert, running enablement plays and campaigns Build executive-level stakeholder relationships across business units Monitor customer health scores, data trends, and triggers to mitigate risks Maintain accurate customer records using tools like Gong and Gainsight Conduct discovery sessions to uncover goals, sponsors, success metrics, and use cases Collaborate with Sales on account strategy to ensure renewals and identify growth opportunities Advocate for customers internally by sharing feedback and success stories Candidate Requirements Essential: 5+ years of Customer Success experience with complex enterprise SaaS customers Proven ability to manage portfolios of 10–25 accounts Strong discovery, consultative, and relationship-building skills Experience engaging executive stakeholders and driving outcomes Analytical mindset with comfort interpreting usage data Strong communication and presentation skills, including executive-level audiences Highly proactive, organized, and collaborative in fast-paced environments Based in US or Canada, with willingness to travel up to 15% Preferred: Experience with collaboration tools Understanding of design thinking, agile, or consulting/project management methods Benefits Competitive salary ($150,000–$180,000/year + variable pay) Health, dental, and vision insurance Paid time off Inclusive and supportive work culture Opportunities for career growth and impact in a fast-scaling SaaS company Application Process How to Apply: Submit your CV via Mural’s careers portal. Highlight your enterprise SaaS customer success experience and stakeholder management expertise. Shortlisted candidates will be contacted for interview. CLICK HERE TO APPLY #J-18808-Ljbffr