Edmonton, 10185 - 13th Avenue NW, Edmonton, Alberta, Canada Job Description Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Responsibilities Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, and communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five‑star customer experience. Maintain all service levels by being prepared, welcoming, meeting the needs & being there for all customers, including all operational checklist tasks and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five‑Star Customer Service. Proactively address customer concerns with confidence, know when to escalate, and partner with leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store‑standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Responds promptly to all customer questions by providing product and service information. Builds long‑term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintains inventory management by processing special orders, pick‑ups and ensuring first‑quality standards for all merchandise. Ensures that alteration pricing is at company standards. Manages all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolves customer service issues in a swift and effective manner that complies with company guidelines. Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. Maintains the alterations room so that it is consistently clean and well‑organized. Performs duties and tasks as assigned by store management. Physical Demands While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non‑selling responsibilities such as use of POS terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Qualifications High school diploma or equivalent degree. 1‑2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus. Benefits Rewarding Environment and Competitive Pay Generous Dream Maker Discount Referral Incentive Program EEO Statement Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies. Edmonton, 10185 - 13th Avenue NW, Edmonton, Alberta, Canada #J-18808-Ljbffr