GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity. In partnership with DelSuites, Le Livmore is seeking a dynamic Guest Experience Executive to join our team in Montreal. This hybrid, guest-facing role blends revenue generation with exceptional hospitality, balancing sales and reservation activities (60%) with the delivery of a seamless, high-quality guest experience across our assigned properties (40%). The ideal candidate thrives at the intersection of sales performance and personalized service, ensuring every guest interaction reflects the DelSuites and Le Livmore standard. This role supports DelSuites’ growth by converting leads, servicing corporate accounts, conducting suite tours, and ensuring guests receive seamless, personalized service before, during, and after their stay while upholding brand standards. Additionally, the Guest Experience Executive will conduct in-person tours of our suites to potential clients and guests. Working in conjunction with other members of the Sales and Marketing team, the Guest Experience Executive will also assist in generating business from new and current corporate accounts. Responsibilities Sales & Revenue Responsibilities Sell the DelSuites experience to prospective clients and guests via phone, email, and virtual communication Manage reservations and sales leads end‑to‑end through direct and third‑party channels Convert inbound inquiries into confirmed bookings through consultative selling Conduct in‑person suite tours Service corporate accounts and support new business development Collaborate with Sales, Marketing, Revenue, and Operations teams Manage CRM and PMS systems accurately Complete administrative tasks related to reservations and bookings Guest Services & Operations Responsibilities Support day‑to‑day guest services and property operations for assigned corporate housing properties, ensuring service delivery aligns with established standards and expectations Engage with guests pre‑arrival and post‑arrival to confirm stay details, provide information, and address questions or concerns in a timely and professional manner Conduct suite orientations, clearly explaining amenities, in‑suite features, building policies, and emergency procedures to ensure a smooth guest experience Perform guest check‑ins and provide ongoing support throughout the stay, resolving issues independently when possible and escalating as required Conduct routine and arrival‑ready suite inspections to confirm readiness, cleanliness, functionality, and compliance with brand standards Coordinate closely with housekeeping and maintenance vendors to manage turnovers, prioritize service requests, and ensure timely issue resolution Log, track, and follow up on guest service requests, ensuring accurate documentation and closure within expected service levels Manage locker and parking allocations, maintain accurate records, and resolve access or usage issues Manage operational inventory, including linens, furnishings, amenities, keys, access devices, and supplies; monitor stock levels and report replenishment needs Support small‑scale operational projects, such as unit refreshes, furniture replacements, vendor‑led repairs, or process improvements, coordinating timelines, vendors, and internal stakeholders Perform all operational administrative duties, including managing emails, maintaining documentation, and responding to guest communications promptly and professionally Participate in the on‑call rotation to support urgent guest or property issues outside of regular business hours, following established escalation procedures Qualifications Hotel experience is requested Must be fully bilingual in English and French, with the ability to speak, read, and write both languages. A customer‑focused professional with a passion for building long‑lasting client relationships A minimum of 2 years of experience in a reservations, front office, Guest Services and/or sales environment Strong communication and interpersonal skills Ability to multitask in a fast‑paced environment A proven track record in lead conversion and providing excellent customer service Outstanding verbal and written communication skills An innovative, energetic, and positive attitude Experience conducting sales presentations both in‑person and over the phone/virtuallyA strong ability to work in teams and collaborate with colleagues in various areas of the business Experience with Property Management Systems (PMS) and Customer Relationship Management (CRM) is preferred What We Offer 3 weeks of vacation per year 3 paid personal days per year Half‑day every Friday before a long weekend A comprehensive health benefits plan that supports you and your family Up to $5,000 annual mental health coverage A friendly, welcoming, and supportive culture Many social and team events! Our Commitment to Diversity GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. #J-18808-Ljbffr