General Description of the Role: The role of the ERP (C#) Programmer is to independently develop, modify, and maintain complex programs that support various ERP modules such as Procurement, Sales, Financials, and Production. This position emphasizes ticket-based support, issue resolution, and continuous software enhancement to improve system functionality, stability, and user satisfaction. The ERP (C#) Programmer performs programming analysis by investigating user-reported issues, evaluating enhancement requests, assisting users in defining needs, and implementing approved fixes or improvements through a structured support and change management process. Key Responsibilities: Confirms project and support requirements by reviewing program objectives, input data, and output requirements with analysts, supervisors, and clients. Collaborates on support tickets to understand issue details and define resolution or enhancement scope. Encodes project or enhancement requirements by converting workflow and support information into computer language, ensuring that fixes and improvements address underlying business and technical needs. Confirms program operation by conducting targeted testing of bug fixes and enhancements. Validates that resolved tickets meet user requirements and do not impact other system functions. Prepares user references and support documentation by writing clear operating instructions, update notes, and change logs related to ticket resolutions and new feature releases. Provides realistic time estimates and progress updates through the ticketing system. Maintains historical records by documenting ticket resolutions, program development, and version revisions in both source control and support tracking systems. Analyzes existing software applications to identify opportunities for enhancement, optimization, or better integration. Leads the technical resolution of complex support tickets and contributes to ongoing improvement of system reliability and performance. Defines enhancement timelines and collaborates with project teams to ensure that critical support issues and software updates are delivered efficiently and in alignment with business priorities. Provides user training and guidance as needed, focusing on newly implemented enhancements, fixes, or updated processes resulting from support resolutions. Identifies and resolves defects early by conducting code inspections and proactive analysis of recurring tickets, thereby reducing the number of future incidents. Participates in design and review sessions to improve software quality, maintainability, and user experience, ensuring that enhancements and support resolutions follow best practices. Education DEC or BAC degree in computer science, mathematics, or information systems, as well as knowledge of programming languages Experience 3+ years of programming (including ERP experience) preferably in a manufacturing environment Software C#; Visual Studio; SSRS; SQL Server; Microsoft Office; Crystal Report, ERP. Epicor and HTML an asset. Skills Ability to pay close attention to detail and be precise and accurate. Ability to communicate design ideas and solutions clearly and concisely orally and in writing. Aptitude for mathematics. Quickly grasp technical concepts French and English* * English is essential to communicate, support and provide services to individuals, employees or partners who do not speak French, particularly when they are outside the province of Quebec. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology and Manufacturing Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr