Drive exceptional member experiences at OMERS as a Member Experience Specialist. This hybrid role focuses on addressing inquiries and pension administration.As a crucial member of the Member Experience Team, you will manage inquiries from members and clients in regard to the OMERS Pension Plan. Your role will involve a combination of direct communication and handling administrative processes. It's essential to be both communicative and technically adept to cover all bases in member support efficiently.Key Responsibilities:• Serve as the key contact for member queries• Process pension transactions accurately• Troubleshoot and resolve member issues promptly• Conduct follow-ups for missing information• Identify improvements for member service processesRequirements:• 2+ years in pension benefits or client service• Proficient communication and technical skills• Strong customer service orientation and integrity• Ability to handle pressure and deadline adaptability• Education credentials are beneficialSupport OMERS and enhance the experience for over half a million members in Ontario.#J-18808-Ljbffr
Pension Administration Specialist Role
OMERS
toronto, toronto
Published 19 days ago
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