Cybersecurity Analyst (Microsoft Sentinel & Defender) The Analyst provides first‑level cybersecurity incident response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Analysts will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender. What you will do 24x7 Support – 80% job weight Monitors, triage, investigate, remediate and resolve first‑level security incidents. Collect and disseminate information to clients during incident investigation and post‑incident review. Identify, record, and report service performance trends, anomalies, and SLA breaches to senior leadership. Update the knowledge base articles as needed. Apply Trusted Advisor techniques to build client trust and influence loyalty. Professional Development 20% job weight Attend internal and external training sessions or shadowing activities, and obtain industry related certifications as determined by the manager. Participate notably in assigned self‑paced training. What we expect of you Bachelor's degree (B.A./B.S.) or 3‑year diploma in Engineering, Computer Science, or a technology related field, or 4 years of Information Technology experience, including 1 year in supporting information technology/systems. Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: Microsoft SC‑200 CrowdStrike Falcon: CFIR Cortex XDR – PCDRA IBM QRadar Security: Certified Analyst Exabeam Security Analyst: Associate, Advanced CompTIA Security+ GIAC - GSEC Other similar technology certifications. Knowledge and experience with Microsoft Azure are an asset. The position is part of a 7‑day per week, 24‑hour managed services operation. Must be willing to work weekends, holidays, and overtime. Investigate and resolve cybersecurity incidents using established procedures. Foster a positive team environment by being approachable and assisting teammates. Actively engage in coaching and continuous learning to enhance technical skills. Understand IT infrastructure and information systems design, including hardware, software and services used in an enterprise. Demonstrate strong verbal and written communication skills. Apply critical thinking and problem‑solving abilities to address non‑standard challenges. Manage time effectively and maintain organizational skills. Demonstrate ability to learn and adapt to new technologies and products. Call handling/ticket experience is a plus. Benefits Salary range: $28.21 - $39.2i8/hour, depending on skill and experience. CDW provides a market‑competitive total rewards package, fair compensation, and a 37.5‑hour work week paid on a bi‑weekly payroll schedule. EEO Statement CDW is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law. #J-18808-Ljbffr