* Leads user experience deliverables for complex, enterprise-level initiatives involving Agile or hybrid delivery teams, ensuring user-centered design principles are embedded throughout the solution lifecycle* Produces user interfaces and interaction models for digital products, including low- and high-fidelity prototypes, production-ready UI designs, reusable components, and design patterns* Gathers, evaluates, and translates user and business requirements in collaboration with product owners, business analysts, developers, and architects* Develops and recommends design solutions that address business needs, operational constraints, and public-sector policy requirements* Illustrates design concepts using storyboards, journey maps, process flows, sitemaps, and wireframes* Maintains and contributes to enterprise UI design systems and standards for web and mobile applications* Plans, conducts, and interprets user research and usability testing, including qualitative and quantitative methods, and applies findings to inform design decisions* Ensures user experience designs comply with accessibility standards (WCAG 2.1 AA or higher), usability best practices, and enterprise guidelines* Collaborates across disciplines including business analysis, development, architecture, testing, and operations* Applies an iterative, evidence-based design approach informed by user feedback, analytics, and peer review* Leads preparation of UX-related documentation supporting solution design and delivery* Provides mentorship, coaching, and formal training to analysts, developers, and other team members on UI/UX practices* Assists in the development and continuous improvement of UX standards, guidelines, and reusable assets* Reviews and evaluates designs and project activities for alignment with UX standards, accessibility requirements, and enterprise architecture* Actively participates in delivery initiatives to ensure effective stakeholder engagement and timely communication* Keeps current with modern design tools, techniques, best practices, and emerging trends relevant to public-sector digital services* Provides cost and effort input to support planning of application development, enhancements, and modernization initiatives undefined* Works collaboratively with peers, delivery teams, client representatives, and external partners* Works collaboratively with peers, delivery teams, client representatives, and external partners* Works collaboratively with peers, delivery teams, client representatives, and external partners* Contributes to digital solutions that are public-facing, highly visible, and critical to service delivery* Bachelor’s degree in Design, Human Factors Engineering, Human-Computer Interaction, Social Sciences, Communications, Business, or an equivalent combination of education and experience* Minimum 7 years of progressively senior experience in UI/UX design, typically supported by 10 or more years working on complex digital products, enterprise systems, or public-facing applications* Demonstrated experience working as a senior individual contributor within Agile or hybrid delivery environments* Proven experience designing accessible digital solutions in alignment with WCAG 2.1 AA or equivalent public-sector accessibility standards* Experience producing high-quality UX artefacts including personas, journey maps, usability test plans and results, wireframes, prototypes, functional specifications, and design documentation* Advanced application of UI/UX design principles, theories, and practices across multiple digital products or services* Strong understanding of inclusive and universal design principles for diverse and non-technical user populations* Demonstrated ability to plan and execute qualitative and quantitative user research and translate findings into actionable design recommendations* Ability to evaluate and review designs for alignment with enterprise architecture, standards, and delivery constraints* Strong analytical, problem-solving, and decision-making skills* Ability to communicate design rationale, research findings, and recommendations effectively to technical and non-technical stakeholders, including senior management* Excellent written and verbal communication skills in English* Advanced proficiency with modern UI/UX and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or equivalent* Experience contributing to and maintaining enterprise design systems and reusable UI component libraries* Familiarity with collaboration and delivery tools commonly used in public-sector Agile environments (e.g., Jira, Confluence, Azure DevOps, or equivalent)* Experience designing responsive web and mobile interfaces* Familiarity with accessibility testing tools and techniques (e.g., Axe, Lighthouse, screen readers)* Experience across multiple UX sub-domains including information architecture, interaction design, usability engineering, content strategy, information visualization, or service design* Experience facilitating workshops to identify target users, define user needs, and build consensus across stakeholder groups* Experience influencing product or delivery teams to prioritize user needs using evidence-based insights* Familiarity with data-informed design approaches, analytics, or usability metrics* Awareness of emerging trends such as AI-assisted design tools and automation, with the ability to assess applicability within public-sector and enterprise environments* Experience working within regulated, large-scale, or public-sector environmentsWe promote a diverse, equitable work environment and welcome employment applications from individuals of all backgrounds. Our employees enjoy competitive and comprehensive extended and group benefits and participate in a very progressive defined benefit plan through the BC Public Service Pension Plan.#J-18808-Ljbffr