Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.About TCS TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting‑led, cognitive‑powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025 and is listed on the BSE and the NSE in India.Role Overview Sr. Software Engineer – Contact Centre Innovation GenAI. This role offers an exciting opportunity to shape the future of Customer Contact Center technology and drive innovation on a global scale. The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting‑edge solutions that enhance our clients’ experience and operational efficiency.ResponsibilitiesParticipate in the design, development, and rollout of foundational cloud capabilities.Collaborate with cross‑functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.Contribute and adopt global software engineering reusable best practice processes.Occasionally work outside of normal business hours as part of a global team, including weekend work in support of project delivery and implementations.QualificationsBachelor’s degree in computer science or a relevant field.Experience building large‑scale, multi‑tier distributed software systems.Hands‑on experience in cloud technologies, particularly AWS services.Hands‑on expertise with Python, Lambda functions, APIs, LLM Models, and Java.Experience with DevOps culture, tools, and best practices (e.g., Bitbucket, Ansible, Jenkins, CDD).Strong communication skills, able to articulate complex technical concepts to both technical and non‑technical stakeholders.Ability to work and collaborate with cross‑functional teams across multiple locations.Strong problem‑solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.Demonstrated agility in learning and implementing cutting‑edge technologies across diverse tech stacks.Eligibility for Reliability Status Clearance preferred.Compensation Salary Range – CA$ 100,000 – CA$ 110,000 per year.Additional InformationTCS does not use artificial intelligence tools for candidate screening or evaluation.This posting is for a current vacancy.Accessibility Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). If you require accommodations during the recruitment and selection process, please inform Human Resources.#J-18808-Ljbffr