Role Overview As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management, and manage and monitor transferee expectations and requests to resolve issues timely and effectively. What You’ll Be Doing 30% – Provide relocation assistance and support via emails, inbound & outbound phone calls and chats, answering general inquiries on benefits and entitlements as per the relocation directive, expense management and secure website. 25% – Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves, providing relocation policy, process, and expense management advice via scheduled 30‑minute sessions by phone or video call. 25% – Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves. 10% – Update relocation files – record detailed notes for each communication and action to the corresponding relocation file. 5% – Perform various administrative tasks to support the Contact Centre. What You Bring To Sirva We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take pride in knowing that the actions you take have made an impact on an exciting chapter in our transferee's life. To Be Successful In This Position You Foster belonging and encourage authenticity, inclusiveness, and diversity, empowering positive action and innovation. Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails, and phone calls. Be highly organized with effective time‑management skills to juggle multiple transferee requests across a number of clients. Demonstrate relevant experience working in a fast‑paced environment, delivering quality and timely services to meet service level agreements. Be a self‑starter with initiative and a drive to succeed. Work independently as well as in a team environment, using judgement to make sound decisions. Be bilingual, which is highly advantageous. Identify areas for enhancement or improvement and work with management to systematically resolve them. Other Information Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO). Salary & Benefits Position Title: Relocation Advisor I Salary Range: $21.63 CAD/HR Benefits: Comprehensive benefits package that includes choice of two medical plans and two dental plans; retirement plan, RRSP employer match (after 1 year), life & disability insurance, and more. Benefits are based on employment status and may not be available for temporary or part‑time employees. Equal Employment Opportunity Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. If you need a reasonable accommodation because of a disability at any point in the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information. #J-18808-Ljbffr