**Sagard Overview:**Sagard is a multi-strategy alternative asset management firm active in venture capital, private equity, private credit and real estate. Sagard also engages in private wealth management through Sagard Wealth.Founded in 2016 and guided by the core values of entrepreneurship, innovation, collaboration, rigour and authenticity, Sagard has experienced outstanding growth. Today, the firm has more than US$45 billion under management, 190 portfolio companies and 540 professionals.Sagard is well positioned to continue to grow substantially, organically and inorganically, pursuing its vision of becoming one of the best-performing investment management firms.Headquartered in Canada, Sagard currently has offices in Canada, the United States, Europe and the Middle East.More at**Position Overview:**Based in Toronto, the Senior IT Operations Analyst will serve as a senior individual contributor on the IT Operations team, taking ownership of business critical systems and driving continuous improvement of Sagard's IT and cybersecurity environment. The selected candidate will act as a senior technical resource ensuring that all systems remain highly available, resilient, and secure, and will play a leading role in implementing new IT and cybersecurity capabilities and projects across the Sagard ecosystem.**Compensation range: CAD$60,000 to CAD$75,000****Responsibilities:*** Serve as a senior point of escalation for complex technical support issues across all Sagard staff and offices, performing advanced troubleshooting and root cause analysis* Own and maintain all on-premise hardware, devices and workstations in the Toronto office, and provide senior-level remote and onsite support to other offices and remote employees* Lead full lifecycle management of hardware and software, including procurement strategy, deployment, asset inventory, and decommissioning* Administer and optimize enterprise cloud-based platforms including Google Workspace, Zoom, 1Password, Freshservice, and Slack, covering system updates, account lifecycle, group configuration, and platform customization* Lead the technical onboarding and offboarding process for employees, including device provisioning, deprovisioning, and access management* Partner with the IT Operations team to implement new IT and cybersecurity capabilities, contributing to project planning, execution, and post-implementation review* Identify and lead initiatives to improve IT processes, automation, and end-user experience* Track and report IT metrics and dashboards to management, surfacing insights and recommendations to inform decision-making**Qualifications:*** 3 to 5 years of experience in an IT support or IT operations role* Postsecondary diploma or degree (or equivalent work experience)* Demonstrated experience administering enterprise cloud-based platforms (e.g., Google Workspace, Zoom, 1Password, Freshservice, Slack)* Demonstrated experience leading or contributing meaningfully to IT or cybersecurity projects* Strong proficiency in English* Occasional travel to other offices and occasional work outside of standard business hoursSagard is an equal opportunity employer, which values diversity in the workplace. We are therefore happy to accommodate any individual.If you require accommodation in order to participate in the hiring process, please contact the People & Culture team to make your needs known in advance.Sagard may use automated tools, including artificial intelligence, to support certain stages of the recruitment and selection process.Sagard is a global multi-strategy alternative asset manager built on partnership, entrepreneurial thinking, and long-term ambition.As we continue to grow globally, we’re looking for thoughtful and high-performing individuals to join our team across strategies and functions.Explore our current opportunities to learn more about a career at Sagard.-Sagard est un gestionnaire d'actifs alternatifs multistratégies de portée mondiale, fondé sur le partenariat, l'esprit entrepreneurial et l'ambition à long terme.Alors que nous poursuivons notre croissance à l'échelle mondiale, nous sommes à la recherche de personnes réfléchies et performantes pour se joindre à notre équipe, et ce, à travers nos différentes stratégies et fonctions.Explorez nos postes ouverts pour en apprendre davantage sur une carrière chez Sagard.#J-18808-Ljbffr