Become a key player in contract management as a Renewals Specialist. Take ownership of service agreements to ensure timely renewals and superior customer satisfaction through effective communication and relationship building.This role involves managing the maintenance contract base in your territory, reaching out to customers to facilitate renewals from 90 days before expiry. With a focus on achieving low loss rates and profit-driven contract reviews, your dedication to customer relationships will be vital. You will engage with outside teams to overcome any hurdles in the renewal process effectively.Key Responsibilities:• Coordinate renewal processes for service contracts• Engage customers via phone/email throughout the renewal cycle• Analyze contracts for profitability and recommend upgrades• Document interactions accurately in CRM• Collaborate with sales and service teams for complex renewalsRequirements:• Minimum of 3 years in a similar field• Proficient with Microsoft Office and CRM systems• Strong interpersonal and customer service skills• Time management and organizational proficiency• Electrical aptitude is advantageousUtilize your expertise in customer engagement to drive successful contract renewals and strengthen critical industry relationships.#J-18808-Ljbffr
Experienced Renewals Specialist For Customer Contracts
TOTAL POWER LIMITED
city of langley, city of langley
Published 27 days ago
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