Overview Spécialiste D’événements avion au sol / Aircraft-on-Ground (AOG) Specialist. The A220 commercial aircraft Programme is looking for an Aircraft-on-Ground (AOG) Specialist to join our A220 Customer Response Center team based in Mirabel (Québec, Canada). This role collaborates with Airbus departments to support A220 customers worldwide. Responsibilities Coordinate return-to-service activities for aircraft in long-term AOG conditions or after abnormal events; establish governance data and ensure visibility within the organization; identify opportunities to improve efficiency and ensure quality. Act as CRC focal point, coordinating with Duty Managers, Section Chiefs, and other Airbus departments (e.g., Major Repair, In-Service Engineering) during extended AOGs. Maintain client visibility and manage the case resolution database; build and maintain internal and external resource networks; coordinate resource availability for all aspects of the aircraft on ground. Communicate support requirements, improvement opportunities, and emerging issues to the Customer Support team; identify gaps and trends for post-mortem analysis. Escalate internally as needed to expedite Return to Service; ensure timely action on the client’s aircraft on ground plan. Working environment The A220 program is headquartered in Mirabel, near Montreal, offering a high quality of life with balanced career opportunities and outdoor activities. Benefits Financial rewards: Attractive salary, annual bonus, group insurance, pension, and share purchase plan. Work/Life Balance: Hybrid policy, on-site cafeteria, competitive holiday policy. Wellbeing/Health: Employee Assistance Program (EAP), discount program, on-site medical service. Development: Numerous training opportunities; access to a catalog of over 10,000 e-learning courses for employability, certifications, accelerated development programs, and national/international mobility. Your profile Five (5) years of experience in the aviation industry with solid technical experience. Knowledge of airline operations; technical knowledge of the aircraft and/or Airbus processes and products. Flexibility, priority management, and teamwork in a changing environment; ability to multitask. Leadership and problem-solving skills in critical/complex situations; excellent communication and ability to influence others; strong customer service orientation. Bilingual in French and English (oral and written). This job requires awareness of potential compliance risks and a commitment to act with integrity as the foundation for the company’s success, reputation, and sustainable growth. Not a perfect match? Airbus supports your development with customized solutions. Apply online now! Company and employment details Company: Airbus Canada Limited Partnership Contract Type: Permanent Experience Level: Professional Job Family: Material Support & services By submitting your CV or application you consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. Airbus is committed to diversity and equal opportunity. Any impersonation relating to recruitment should be reported to #J-18808-Ljbffr