Join Wipro Limited as a Product Testing L1 Specialist, where you'll support daily operations and enhance the technical skills of your team. This role prioritizes client satisfaction and operational excellence.Wipro is hiring a Product Testing L1 Specialist with 5-8 years of experience to facilitate seamless query resolutions and drive team performance. The role requires effective diagnosis of escalated technical issues while mentoring Production Specialists to improve their problem-solving capabilities.Key Responsibilities:• Review team performance metrics daily• Support team to resolve client queries as per SLAs• Conduct training for Production Specialists• Identify and document common issues for quicker resolutions• Monitor compliance with service agreementsRequirements:• 5-8 years in product testing experience• Strong ability to manage technical escalations• Experience in team mentorship and building capability• Excellent verbal and written communication skills• Ability to document and analyze relevant dataEmpower your team while ensuring high standards of customer service at Wipro.#J-18808-Ljbffr
Wipro Product Testing L1 Specialist
WIPRO TECHNOLOGIES
calgary, calgary
Published 18 days ago
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