Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share. As a Service Supervisor, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priority Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos Create quotes and review and prepare invoices for internal and external customers Manage work-in-progress (WIP) and contamination control Investigate and report accidents or near misses Identify and resolve issues by initiating corrective actions on shop floor and for office procedures Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures Must-haves for this role: Minimum post-secondary education Minimum 3 years of experience in a supervisory position Technical experience would be an asset #J-18808-Ljbffr