Shape knowledge management as a specialist at Prophix, using your skills to enhance user documentation and AI-driven support across our Financial Performance Platform.This role focuses on content creation that empowers customers and partners. By collaborating with cross-functional teams, you will ensure that all documentation meets the needs of users, helping them achieve their objectives and streamline their experiences with Prophix tools.Key Responsibilities:• Own the content library of the help center• Simplify complex product information into user-friendly guides• Collaborate with support teams for effective documentation• Develop personalized in-app implementation guides• Analyze content metrics to enhance user experienceRequirements:• 3–5 years of relevant experience in knowledge management• Knowledge of JavaScript for guide development• Familiarity with content tools like Pendo or similar platforms• Strong writing and communication abilities• Understanding of HTML and CSS for documentation consistencyBring your collaborative spirit and technical documentation skills to Prophix and drive excellence in customer support.#J-18808-Ljbffr
Prophix Financial Platform Knowledge Specialist
PROPHIX SOFTWARE, INC.
, , canada, , , canada
Published 18 days ago
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