Become a Customer Support Associate with Lillio and empower educators through exceptional service. Provide technical support while enhancing user experiences across multiple channels.Lillio is actively seeking a Customer Support Associate to join their dynamic team. Ideal candidates will bring at least two years of direct customer service experience and a tech-savvy mindset. Your role includes delivering support, reporting issues, and working collaboratively with product teams to ensure improvements that truly meet user needs.Key Responsibilities:• Assist customers with technical issues via multiple channels• Monitor and report trends in customer feedback• Collaborate with Product to prioritize improvements• Develop strategies to reduce customer pain points• Place emphasis on providing a positive support experienceRequirements:• Minimum post-secondary education or equivalent experience• At least two years in customer service environments• Strong communication and active listening skills• Well-organized with excellent multitasking capabilities• Ability to manage and de-escalate challenging situationsUse your customer service expertise to make a difference at Lillio.#J-18808-Ljbffr
Customer Support Associate Role At Lillio
LILLIO (FORMERLY HIMAMA)
, , canada, , , canada
Published 21 days ago
Report job