Become an essential part of Netdigix Systems as a Tier 2.5 Technical Specialist, specializing in client support and IT solutions in Vancouver. Your expertise will shape client relationships and service excellence.As a pivotal team member in the IT department, you’ll engage in client onboarding, manage complex challenges, and ensure high satisfaction rates. We seek candidates with 3-5 years of experience in an MSP setting, with a strong command of RMM and PSA tools. This intermediate role offers substantial career advancement opportunities.Key Responsibilities: • Oversee client technical relationships as the primary contact • Manage and lead IT infrastructure projects from inception to launch • Handle complex client accounts with thorough tracking and resolution • Formulate and apply targeted technical support strategies • Collaborate with cross-functional teams to drive service excellenceRequirements: • 3-5 years in client services or IT support roles • Strong skills in network and server deployment • CompTIA Network+ or equivalent required • Ability to efficiently resolve complex technical issues • Superb communication for managing client expectationsLeverage your technical skills and client management experience at Netdigix Systems! #J-18808-Ljbffr
Technical Specialist Tier 2.5 At Netdigix
NETDIGIX SYSTEMS INC
burnaby, burnaby
Published 22 days ago
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