The Tech Recruiter I SaaS I AI I Cybersecurity Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize onboarding + implementation handoffs with clear “time-to-value” milestones. Clarify ownership between CS vs Support vs Founder‑AM. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Project Management Industries Blockchain Services Location: Toronto, Ontario, Canada #J-18808-Ljbffr
Head Of Customer Success - Crypto Saas
THE CRYPTO RECRUITERS
toronto, toronto
Published 27 days ago
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