Introduction Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. Amazing Total Rewards for our Clinical Applications Consultants! Generous Base Salary + Incentive Compensation Company Vehicle with Personal Use Allowance Phone & Internet Reimbursement Comprehensive Health Care Benefits Company paid Life Insurance Tuition Reimbursement Talk to your recruiter for full offerings! Overview Position Summary : Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities Key Accountabilities: Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems Achieves/maintains a comprehensive knowledge of regulatory requirements Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity) Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support Performs product demonstrations. Participates in seminars, workshops and convention exhibit activities as requested by Management Develops/ maintains an account list and calls on each according to required frequencies Maintains aspects of Werfen Customer Databases and Property Accountability Documents Manages and controls personal travel and expense budget Prepares forecasts and other monthly reports as required by management Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work Budget Managed (if applicable) Personal T&E Budget Internal Networking/Key Relationships Interacts with department needs, to include: North America Commercial Operations Customer Service Technical Support Group Skills & Capabilities The ideal candidate for this position will exhibit the following skills and capabilities: Efficiently works under pressure to meet deadlines. Proven technical proficiency and knowledge Strong planning and organizational skills Project management skills/experience desirable Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication Demonstrated problem solving skills Collaboration, capable of executing in a team environment. Ability to present complex technical concepts for varying levels of customer staff, including physicians Qualifications Minimum Knowledge & Experience Required for the Position: Education: Associates degree in Medical Technology (preferred) or related scientific discipline required. Bachelor’s degree preferred Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting Additional Skills/Knowledge: Strong computer skills (Word, Excel and PowerPoint) International Mobility: Required: No Travel Requirements: Approximately 80% of time The annual base salary range for this role is currently $90,000 to $120,000 CAD. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs. This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus. Closing Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. 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