Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team. You are a troubleshooting expert, a consummate people person with deep empathy for ensuring that our employees and customers’ needs are understood and expectations are not only met, but exceeded. This role is available to candidates in Burnaby, Calgary or Toronto. What your team does: The Data Migrations team at Clio, as part of our Customer Success Department, specializes in migrating customer data from legacy products into Clio. This includes exporting data, importing data, processing data, and cleansing data. Extract, transform, and load are core concepts for the team. The team is a key part of our customer onboarding function at Clio, striving to offer the most effortless experience possible to our customers. What you’ll work on: Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible. Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases. Provide superb customer service throughout the data migration process. Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department). Be confident, articulate, and sensitive to the needs of customers and internal partners. Contribute regularly to our customer‑facing knowledge articles. Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities. Gain a deep understanding of and stay up‑to‑date with the Clio product and common workflows. Always look for and be curious about process and technology improvements to enhance the customer’s journey and automate the function of the role. And other duties as required. What you may have: Healthy customer obsession and focus on delivering exceptional client experience. Expert in Microsoft Excel (e.g., you can comfortably perform different Lookups, Left/Right/Trim, IfError, and other formulas and be able to recognize and interpret patterns). Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate. Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities. Experience with coding an asset. Serious bonus points if you have: Experience with Salesforce or other SaaS tools. Experience working with API‑driven applications. Proven track record in a dynamic startup environment. Bachelor’s degree or equivalent experience. Compensation & Benefits: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture. Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance. Hybrid work environment, with an expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City, and Sydney) to be in the office at least twice per week. Flexible time off policy, with an encouraged 20 days off per year. $2000 annual counseling benefit. RRSP matching and RESP contribution. Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years. The expected salary range for this role is $62,400 to $84,400 CAD. There are separate salary bands for other regions based on local currency. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know and we will work with you to meet your needs. Disclaimer: We only communicate with candidates through official @clio.com email addresses. #J-18808-Ljbffr