The Product Manager, Workforce Management, will take hands‑on ownership of our workforce management solution’s squad operations—owning the day‑to‑day execution, backlog quality, and delivery velocity. This high‑growth, high‑visibility role reports directly to the Group Product Manager. Key Responsibilities Day‑to‑Day Squad Leadership Own and facilitate squad ceremonies—daily refinements, sprint planning, and retrospectives. Act as the primary product voice in the squad, resolving day‑to‑day blocking questions whenever possible before escalating to the Group PM. Maintain and actively manage the squad’s backlog: write, refine, and prioritize tickets with clear acceptance criteria, ensuring regular and ongoing process improvements. Track and drive ticket velocity from a product‑management perspective, removing ambiguity that slows engineering. Collaborate closely and respectfully with engineers, QA, and design to ship high‑quality increments. Product Mastery Become a deep subject‑matter expert on our WFM modules: Scheduling, Time & Attendance, Payroll, and Billing. Learn the private security domain, including WFM workflows, key metrics, break‑rule compliance, and how security companies win and lose on margins. Use the product hands‑on—explore it, break it, understand every configuration option—to have credible conversations with clients and engineering alike. Study available documentation, such as the help guide, with genuine curiosity. Stakeholder Collaboration Build strong, trust‑based relationships with Engineering, QA, and Design; act as a collaborative partner rather than a gatekeeper. Participate in customer‑facing conversations as expertise grows, supporting the Group PM’s client engagement efforts. Communicate product decisions and trade‑offs clearly and tactfully, fostering dialogue rather than declarations. Be tenacious without being pugnacious. Strategic Support Assist the Group PM with competitive research, market analysis, and synthesis of client feedback. Contribute to roadmap planning and prioritization discussions with well‑reasoned, data‑informed input. Proactively surface risks, gaps, and opportunities observed at the squad level. Required Qualifications 2–4 years of product management, business analysis, or equivalent hands‑on experience (implementation consultant, scrum master, support specialist, etc.). Working experience in agile/scrum environments; proficiency with Jira or equivalent tools. Demonstrated ability to write clear, well‑structured user stories and acceptance criteria, coupled with strong verbal communication skills. Bachelor’s degree in business, computer science, or equivalent practical experience. Preferred Qualifications Exposure to WFM, payroll, billing, or scheduling software in any industry. Experience in B2B SaaS, professional services, or field‑service‑adjacent domains. Familiarity with the private security industry. Understanding of software development concepts (APIs, data models) to facilitate richer engineering dialogue. Success Metrics Demonstrate and lead walkthroughs on assigned/core functionality. Deliver on assigned roadmap timeline commitments. Increase velocity on agile rituals (grooming, refinements, etc.). Meet roadmap key benchmark metrics post‑release. Maintain clear, referenceable documentation and records of work. Benefits We Offer Hybrid and flexible work model. Three weeks of vacation starting in your first year. Paid sick days and family obligation days. Comprehensive health and dental coverage from day 1. 24/7 telemedicine access. Mental health and wellness support. Life insurance, AD&D, long‑term disability and critical illness coverage. RRSP and DPSP with employer matching. Employee referral bonus. Paid volunteer day and recognition programs. At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal‑opportunity employer in all locations where we operate. #J-18808-Ljbffr