The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre‑sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3‑Year Plan (3YP). Key job responsibilities Regional Leadership & Strategy Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs Define and execute regional pre‑sales strategy aligned to ProServe 3YP Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage Drive organizational design, resource allocation, and capacity planning Serve as a ProServe executive sponsor with customers People Leadership & Talent Development Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession Lead performance management, career development, and goal setting Drive hiring, onboarding, and retention to build high‑performing teams Identify and develop future leaders; ensure team certification compliance Business Performance Own regional Billable Bookings performance through team enablement and strategic opportunity support Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design Monitor deal velocity, reduce concessions, and identify cross‑sell/upsell opportunities Champion AI adoption with customers and builders Customer & Stakeholder Engagement Serve as executive escalation point for complex technical and strategic customer situations Build C‑level relationships and drive business outcomes Champion customer satisfaction (CSAT) improvements across all engagements Operational Excellence Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness Foster knowledge sharing, reusable artifact creation, and best practice adoption Basic Qualifications 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience Bachelor's degree in Computer Science, Math, or a related field Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions Experience engaging with and influencing C‑level executives Experience leading complex, multi‑year initiatives that may be cross‑functional and/or span business and technology Preferred Qualifications Experience with communication, presentation, and negotiation Experience using data analysis to drive business decisions Experience managing a budget or P&L 5+ years of cloud computing experience Experience building and operating a cloud‑based architecture Experience leading complex programs with significant change impact across organizational boundaries AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon jobs website for more information. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being. CAN, BC, Vancouver – 172,200.00 – 287,600.00 CAD annuallyCAN, ON, Toronto – 172,200.00 – 287,600.00 CAD annually Job ID: A #J-18808-Ljbffr