Jasper Skytram Pursuit Assistant Guest Experience Manager Pursuit Collection, Jasper, AB — full‑time. Lead the Guest Experience team, including supervisors and agents, to deliver exceptional guest experiences at the Jasper SkyTram. What will be your daily pursuit? You will lead a team dedicated to delivering outstanding guest experiences, overseeing operations, developing and supporting your team, ensuring clear communication, and fostering a welcoming, safe, and enjoyable environment for all guests. What will your compensation be? The starting salary for this position is dependent on experience. When does this adventure begin? This is a full‑time, regular position beginning immediately. What perks can you expect? Join an inclusive, global team and make life‑long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. What will you do in this job? Report to the General Manager and manage day‑to‑day operations of the guest experience team (station allocation, cash till assignments, task delegation). Support, coach, and ensure each team member provides upbeat, professional hospitality that ensures efficiency and a positive guest experience. Handle complex guest inquiries, complaints, and escalations via email, phone, and in‑person interactions, ensuring professionalism and timely resolutions. Supervise use of point‑of‑sale systems and scheduling tools (e.g., SkyTram flight scheduling) to guarantee seamless operations and reduce wait times. Take an active role in onboarding, training, and professional development of Guest Services Agents. Collaborate with lift operators, ticket sales, group sales, and travel agents to deliver a cohesive and consistent guest experience. Manage cash‑handling procedures, monitor transactions, assist with cash outs, prepare deposits, and support financial reporting. Review and validate operational and financial reports for accuracy and readiness for senior management. Promptly address guest complaints and operational challenges, escalating issues to senior management when necessary. Support client and partner account management, ensuring accurate documentation, communication, and resolution of financial transactions. Monitor guest feedback and service performance, identify improvement opportunities, and implement strategies to enhance overall guest experience. What skills and experience do you need for this job? Minimum of 2‑3 years supervisory/management experience with a large team, including payroll, scheduling, recognition, and progressive discipline. Comfortable working at heights, both at the base and summit stations of the SkyTram. Experience training employees in POS, customer service, and operational skills. Strong organizational skills and the ability to thrive in a fast‑paced environment. Strong customer focus providing friendly, professional and efficient service. Effective problem‑solving and critical‑thinking skills. High levels of positive energy and willingness to take on new challenges. Strong communication and listening skills with local and international guests and staff; second‑language skills highly advantageous. Accuracy and efficiency in handling large cash/card transactions under fast‑paced and busy conditions and experience with cash reconciliation. Passion for employee and guest safety. Proficient in MS Office (Word, PowerPoint, Excel required). First Aid training an asset. Physical demands Constant use of hands, repetitive actions, speaking, sitting/standing for long periods, frequent bending/twisting. Working outdoors and may lift, push, and pull up to 50 lbs. What will your work environment be like? Beautiful location in the Canadian Rockies. You’ll explore amazing scenery and wildlife. Work is team‑based and may involve walking, stair climbing, bending, reaching, lifting (up to 50 lbs with assistance). Remote, independent environment. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! If you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at #J-18808-Ljbffr