McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien‑être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur. Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles. McKesson is an impact‑driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About The Role The Senior Patient Services Specialist (Bilingual) plays a critical role in delivering high‑quality support to patients enrolled in a patient assistance program. Reporting to the Supervisor, this role is responsible for coordinating end‑to‑end program support for assigned physicians, clinics, and hospitals, ensuring patients experience timely access to therapy, funding assistance, and ongoing care coordination. This role works closely with internal reimbursement partners, healthcare providers, and third‑party stakeholders to support patients throughout their treatment journey. The successful candidate brings strong healthcare customer service experience, case coordination expertise, and a patient‑first mindset. What You’ll Do Serve as a primary point of contact for patients, healthcare providers (HCPs), clinics, and pharmacies within a patient assistance program Complete patient and HCP enrollments according to program protocols and privacy requirements Manage accurate data entry and documentation across internal systems and third‑party platforms Provide inbound and outbound phone support related to program services, therapy access, and treatment education Educate patients and HCPs on disease state, therapy expectations, and program support offerings (non‑promotional) Support case coordination activities including follow‑ups, therapy adherence, treatment interruptions, and patient monitoring Collaborate with reimbursement partners and physicians to support access and funding pathways for therapy Identify, document, and escalate adverse events (AEs) in compliance with Health Canada and internal reporting requirements Liaise with clinics, infusion providers, specialty pharmacies, and vendors to resolve patient‑related issues Analyze trends, identify service gaps, and recommend process improvements to enhance patient experience Participate in therapy‑specific training, virtual meetings, and educational sessions as required Act as a patient advocate, researching and connecting patients to additional public or private support resources Basic Requirements Fluency in both English and French (written and verbal) – required Minimum 5+ years of relevant experience in healthcare support, patient services, call‑centre operations, reimbursement support, or clinical administration Experience handling sensitive patient information in a regulated healthcare environment Proven experience supporting patients, healthcare providers, or clinics via phone and digital platforms Preferred Skills & Experience Experience in patient case management, patient support programs, or specialty pharmacy services Knowledge of reimbursement processes, insurance navigation, or funding support programs Background supporting chronic or specialty disease areas (e.g., Multiple Sclerosis is an asset) Strong ability to manage complex or emotionally sensitive patient conversations Advanced customer service skills with a patient‑centric, empathetic approach Proficiency with CRM systems, patient databases, MS Office, and virtual meeting tools Ability to work independently while collaborating cross‑functionally Work Location & Travel Requirements Fully remote role – candidates must be located and authorized to work anywhere in Canada Up to 30% travel may be required depending on program or site assignment (training, meetings, conferences) Compensation We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! #J-18808-Ljbffr