Shape knowledge management as a specialist at Prophix, using your skills to enhance user documentation and AI-driven support across our Financial Performance Platform.This role focuses on content creation that empowers customers and partners. By collaborating with cross-functional teams, you will ensure that all documentation meets the needs of users, helping them achieve their objectives and streamline their experiences with Prophix tools.Key Responsibilities: • Own the content library of the help center • Simplify complex product information into user-friendly guides • Collaborate with support teams for effective documentation • Develop personalized in-app implementation guides • Analyze content metrics to enhance user experienceRequirements: • 3–5 years of relevant experience in knowledge management • Knowledge of JavaScript for guide development • Familiarity with content tools like Pendo or similar platforms • Strong writing and communication abilities • Understanding of HTML and CSS for documentation consistencyBring your collaborative spirit and technical documentation skills to Prophix and drive excellence in customer support. #J-18808-Ljbffr
Prophix Financial Platform Knowledge Specialist
PROPHIX SOFTWARE, INC.
winnipeg, winnipeg
Published 18 days ago
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