Overview The Operations Coordinator is a key member of the Demand Management team, supporting the accurate and timely execution of wholesale customer orders for Aldo / APS Brands. This role is essential to ensuring on-time delivery and order accuracy, while providing visibility of issues and delays to our internal teams. We’re looking for a detail-oriented, organized, and curious professional who enjoys working with data, thrives in a fast-paced environment, and is passionate about delivering great service. Responsibilities Process and manage wholesale outbound orders in SAP from entry to fulfillment Maintain an accurate order book and provide visibility using SAP, BI tools, and Excel reports Build and analyze Excel files using Pivot Tables, VLOOKUP/XLOOKUP, and data reconciliation Manage customer-specific delivery SOPs and compliance requirements Monitor demand to support accurate production planning Partner with Distribution, Logistics, and Account Management teams to minimize delays and ensure order accuracy Deliver best-in-class customer service by managing inquiries, issues, delays, and claims Identify sales opportunities through product and operational support Support team members with cross-training, documentation, and additional tasks as needed Requirements Positive, proactive attitude with strong curiosity and adaptability Fluent in French and English; role involves international communication where English is the primary business language Excellent organizational skills and strong attention to detail Strong proficiency in Microsoft Excel, including working with large datasets, formulas, pivot tables, lookups, and reporting High confidence using Microsoft Office (Excel, Outlook, Word, PowerPoint) Strong written and verbal communication skills with a customer-focused mindset Willingness to support the team beyond core responsibilities Customer service experience in wholesale or supply chain (preferred) SAP or ERP experience (preferred) Building a culture of belonging We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit. #J-18808-Ljbffr