Drive customer satisfaction as a Bilingual Customer Experience Specialist. Provide high-level support and immediate solutions to guests via phone and email in a shift-based setting.In this role, you will draw on your customer service expertise and bilingual skills to manage inquiries and resolve issues with professionalism. The position demands a calm demeanor under pressure, allowing you to serve as a reliable point of contact for guests navigating our services. You will actively collaborate with various teams to uphold our brand's service standards.Key Responsibilities:• Act as primary point of contact for guests• Efficiently resolve inquiries and complaints• Maintain high response rates and service standards• Collaborate on improving customer service processesRequirements:• 1+ year experience in customer support roles• Bilingual in English and French required• Flexibility to work shifts, including evenings• Knowledge of North American service culture• Proficient with digital communication platformsEnhance the customer journey with your dedication and commitment to exceptional service.#J-18808-Ljbffr
Customer Experience Specialist - Bilingual
DAY USE
montreal (administrative region), montreal (administrative region)
Published 27 days ago
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