Location: Pitt Meadows, BC (Head Office)Employment Type: Full‑time | On‑site / HybridReporting to: VP of SalesTechnical Mentorship: Principal Solutions ArchitectTravel: About WISI / The Role Join WISI’s collaborative and customer‑focused Sales team as a Solutions Engineer (Pre‑Sales), supporting customer engagements through technical discovery, solution support, and hands‑on product evaluations. At WISI, we’ve spent nearly a century delivering innovative, carrier‑grade technology to video operators worldwide, and we continue to grow by combining strong technical capability with trusted customer relationships. As a Great Place to Work‑certified company for seven years running, and a 2025 Best Workplace in Canada and British Columbia, we’re proud of our supportive, inclusive, and high‑performance culture. Our headquarters in Pitt Meadows, BC offers a scenic, trail‑adjacent setting that encourages collaboration and focused work, away from the congestion of the city. This role is well‑suited to a technically curious individual with strong fundamentals in Linux and networking who enjoys working closely with customers and sales stakeholders. As part of the Sales team, the Solutions Engineer partners with Sales leadership and the Principal Solutions Architect to support pre‑sales activities such as technical discovery, demonstrations, and proof‑of‑concept evaluations. The scope of the role expands over time through mentorship, hands‑on experience, and progressive learning as product and solution knowledge develops. Purpose of the Role The Solutions Engineer (Pre‑Sales) supports customer engagements by leveraging strong technical fundamentals in Linux, networking, video, and WISI products to answer technical questions, demonstrate WISI solutions, and assist customers through the product evaluation process. The ideal candidate is technically proficient, demonstrates a strong history of self‑directed learning and proactive skills development, and has deep‑rooted technical curiosity. They are comfortable working with customers and motivated to expand their solution and product expertise through hands‑on experience, mentorship, and progressively increasing responsibility. The role works closely with the Principal Solutions Architect and expands in scope as technical and product knowledge develops. Functional Accountabilities Sales Systems & Process Accurately document customer interactions, technical discussions, evaluations, and follow‑up actions in HubSpot after significant meetings and activities Maintain assigned pre‑sales and evaluation activities in HubSpot in a prompt and structured manner Ensure technical inputs, documentation, and customer notes are complete and up to date to support the sales process Customer & Technical Engagement Support customer engagements by gathering, clarifying, and documenting technical requirements Participate in customer meetings, calls, and on‑site engagements to support solution understanding, technical confidence, and preparation for solution deployment Apply consultative listening skills to understand customer needs and identify technical requirements that may not be explicitly stated Solution Support & Documentation Support solution design activities, including system architecture and integration planning Prepare and maintain block diagrams, technical documentation, and solution summaries using Visio, Word, and PowerPoint Assist with installation, configuration, and evaluation of WISI solutions during pre‑sales and proof‑of‑concept phases Collaboration & Delegated Work Receive and complete delegated technical and customer‑facing tasks from the Principal Solutions Architect Collaborate with Sales, Product Management, and Technical Support teams to support customer requirements and resolve technical issues efficiently and effectively Act as a reliable team contributor, escalating issues appropriately and supporting shared outcomes Proof of Concept & Evaluation Support Support product evaluations and proof‑of‑concept activities, including requirements gathering and documentation, configuration assistance, testing, and customer enablement Assist in defining evaluation success criteria and documenting outcomes Support customer training and knowledge transfer during evaluation phases Learning & Progression Build product and market knowledge through structured training, self‑directed learning, and real‑world exposure Participate in internal and external product training sessions Gradually expand scope to support Tier‑1 customer activities as product and market knowledge develops Progress toward broader solution responsibility over time, with guidance and mentorship Key Competencies Technical & Product Capability Proven proficiency in Linux, with the ability to work independently and creatively Strong networking fundamentals, both in the areas of routing and switching Ability to understand, conceptualize, and troubleshoot complex technical environments and workflows Demonstrated ability to independently learn new technologies, tools, and domains, and quickly apply that knowledge to customer and solution contexts, as well as the competitive landscape Communication & Listening Skills Strong written and verbal communication skills, with the ability to clearly and effectively explain technical concepts to a variety of audiences and technical levels of understanding Demonstrate excellent listening skills, ask thoughtful and clarifying questions, and effectively direct the course of a conversation utilizing both Communicates professionally and effectively with customers and internal stakeholders Analytical & Problem‑Solving Skills Ability to assess technical requirements, identify issues, and contribute to practical solutionsApproaches problems methodically and applies feedback constructively Attention to Detail Produces accurate, clear, and well‑structured technical documentation Maintains precision and consistency in customer communications, CRM updates, and technical materials Organization & Reliability Effectively manages assigned tasks and priorities Demonstrates reliability, follow‑through, and accountability for commitments Collaboration & Coachability Works effectively as part of a cross‑functional team Receptive to coaching, mentorship, and feedback Demonstrates curiosity, adaptability, and a bias toward action and learning, with a willingness to grow into increased responsibility over time Initiative & Self‑Directed Learning Demonstrates a track record of teaching oneself new technical skills, tools, or concepts outside of formal training Proactively seeks out information, asks thoughtful questions, and experiments to deepen understanding Comfortable navigating ambiguity. For example, progressing work when documentation is incomplete, customer environments differ, or the solution approach is still being defined, and taking ownership of personal learning and development What This Role Is Not This is not a quota‑carrying sales role No revenue targets or territory ownership Success in this role is measured by successful product trials/evaluations What we offer Innovative Work: Be part of a small, dynamic team delivering world‑class video solutions in an agile environment. Your work will shape the future of video delivery while growing your skills in a supportive, innovative culture Continuous Learning: Learning is one of our core values. Enjoy access to lunch & learns, training programs, courses, coaching, and more Comprehensive Benefits: We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family Additional health and wellness support through a health & wellness spending account to put your dollars where you need it most Future‑Focused: RRSP matching program— we invest in your future Flexible work environment Personal Recognition: Enjoy your birthday off— because it’s your day Community Impact: Paid volunteer hours to support causes you care about Team Culture: Join a team of talented, driven, fun, and supportive colleagues Annual All Hands Event: Each year, we bring together our global team (employees and owners) for several days of learning, collaboration, and team building Award‑Winning Workplace: Contribute to WISI’s celebrated culture. Certified Great Place to Work 7 years running and recognized on the 2025 Best Workplaces lists for Canada and British Columbia We are an equal opportunity employer and a proudly diverse company. We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, language, disability status, veteran status, or any other characteristic protected by law. We welcome applicants from all backgrounds and provide reasonable accommodations as needed to ensure an inclusive hiring process. #J-18808-Ljbffr