CMHA Kelowna is hiring a full time, 12-month termFamily Navigator to join the Foundry Kelowna Team. This position offers 37.5 hours per week, with a typical work week of Monday – Friday, 9:00am-5:00pm with Thursday variations of 9am-5pm or 11am-7pm based on program need.WHO IS A FAMILY NAVIGATOR? The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.WHAT DOES A FAMILY NAVIGATOR DO?Meet with parents and family caregivers at Foundry Kelowna and within the communityRespond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and familiesConduct caregiver assessments to identify individual/family needs and set actionable goalsIdentify and recommend relevant social, economic, recreational, and educational resources within the communityAdvocate for participants by problem‑solving and assisting them in accessing community resources and navigating complex systemsMaintain accurate records and documentation, including case files, progress reports, statistics, and daily logsFacilitate workshops and group sessions for parents and caregivers to promote skill development and resource awarenessWork as part of a multi‑disciplinary integrated team, contributing to joint planning and collaboration to ensure client‑centered care and seamless service deliveryPerform other related duties as assignedQUALIFICATIONS & EXPERIENCEDiploma in Community, Social or Human Services or related field requiredMinimum 2 years’ recent and relevant experience working with familiesReliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basisValid Class 5 BC driver’s licenseCriminal Record Check clearance in the Vulnerable SectorCertificates in First Aid, CPR and Naloxone considered an assetStrong communication skills, both verbal and written, to engage effectively with caregivers and familiesAbility to establish and maintain rapport with diverse family dynamicsCapacity to work independently while also collaborating effectively within a team settingAbility to maintain consistent professional boundariesProficient in Microsoft Outlook, Word and ExcelProficiency in maintaining accurate documentation and record‑keeping, including experience using case management systemsFamiliarity with community resources and services related to mental health and substance misuseStrong attention to detail and the ability to organize and prioritize tasks efficientlyAbility to analyze situations, recognize changes in caregiver and family dynamics, and resolve conflicts effectivelyCompetence in problem‑solving and critical thinking to address complex needs of familiesAbility to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illnessCMHA Kelowna Offers YouA competitive hourly wage of $24.36–28.01 (Typical hiring range $24.36–$25.10)Dental, Health & EAP BenefitsWellness Spending AccountRRSP Matching ProgramVacation & Personal Health DaysA workplace culture that fosters learning, transparency, trust, and teamwork#J-18808-Ljbffr