Position DescriptionWe are currently searching for an enthusiastic candidate with at least 5 years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations to join our Energy Solutions business unit in Calgary. The Energy solutions business unit has 5 IP products: "PAS" (Production Accounting Solution), "RMS" (Royalty Management System), "PVR" (Production Volume Reporting), "LandMan" (Land & Asset Management) and enVision (O&G Financial Management). CGI is well known in the industry as a leader in the Energy field for providing custom tailored, high quality and high impact systems. Future duties and responsibilities The candidate will handle day to day support for our 40+ PAS clients, provide resolutions and elevate as necessary Perform analysis of clients' complex issues Respond to user support requests by monitoring Jira and the Support Mailbox, triaging issues and communicating with clients as required Perform QA testing for new features, software fixes and prioritized JIRA's Review Release notes and provide feedback to Technical writers Contribute to content for monthly User Group meetings Creating documentation as required Participate in development meetings with PAS team to review and assist with new development related to PAS business requirements Implementation of new properties and new clients Conducting internal and external demos Create and deliver training materials to clients Able to work independently and as part of a team Documenting processes and fixes Required Qualifications 5+ years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations A good knowledge of the Oil & Gas domain Excellent interpersonal, oral and written communication skills Post-secondary education in a relevant discipline or equivalent work experience Eager and friendly and Client Focused Strong Microsoft office, excel and word skills Attributes PAS or comparable production accounting system knowledge Able to multitask effectively Critical eye for detail Have excellent time management, task planning and prioritization skills Able to adapt quickly to changing requirements Able to work effectively with minimal supervision Ability to build strong relationships with team members Excellent written and verbal communications in English Problem solver, ability to think outside of the box Willingness to learn and grow Embrace emerging technology Nice to Have Experience working in service desk support Experience working in an Agile Development environment Formal training and/or designation related to Business Analysis and/or Project Management CAPPA designation 5+ years of experience in positions requiring analysis, documentation, and client interaction Training and/or designation related to business analysis techniques Familiar with database query tools – creating and running SQL scripts Experienced in using the following tools: SQL Developer, SharePoint and JIRA. CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 - $120,000. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter. #J-18808-Ljbffr