Embrace the role of Recovery Specialist, focusing on early delinquency management and client satisfaction. Use your collections experience in a supportive hybrid environment to enhance portfolio success.The Recovery Specialist will report to the Senior Manager of Default Management, playing a pivotal role in early-stage default handling. Your actions will facilitate positive communication across various teams and help in managing low-risk portfolios through effective monitoring and intervention strategies, ensuring organizational integrity and customer trust.Key Responsibilities:• Monitor and manage early-stage delinquency through client interactions• Record all customer communications to ensure accuracy and traceability• Support default prevention initiatives and participate in related projects• Collaborate with various internal teams to streamline information sharing• Maintain high standards of customer service through prompt communicationRequirements:• Minimum 1 year experience in a relevant servicing or collections role• Knowledge of mortgage servicing processes and risk management• Competence in Microsoft Office Suite, especially Excel• Strong organizational skills in fast-paced contexts• Excellent communication skills both verbally and in writingTake charge of recovery processes to enhance the bank's capability in managing defaults and enriching customer relationships.#J-18808-Ljbffr
Client-Focused Recovery Management Associate
HOMEQUITY BANK
toronto, toronto
Published 27 days ago
Report job