Drive IT service delivery and operational improvements at Connor, Clark & Lunn Financial Group in Toronto. This senior-level role demands robust communication skills and technical leadership.As the Senior Service Delivery Executive, you will lead the development of a high-performing service team while ensuring alignment between IT services and business needs. Enhance service management practices and deliver continuous improvements based on stakeholder feedback and operational insights.Key Responsibilities:• Implement best practices in service delivery• Manage major incident resolution and communication• Collaborate with IT and business stakeholders• Oversee vendor contracts and performance metrics• Analyze operational data for process improvementsRequirements:• Bachelor’s degree in a relevant field• 10+ years in IT service management• At least 5 years of leadership experience• Strong knowledge of ITIL processes• Excellent communication and leadership skillsBe at the forefront of enhancing IT service quality and organizational effectiveness as a Senior IT Service Delivery Executive at Connor, Clark & Lunn Financial Group.#J-18808-Ljbffr
Senior It Service Delivery Executive
CONNOR, CLARK & LUNN FINANCIAL GROUP (CC&L)
toronto, toronto
Published 22 days ago
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