Lead the Customer Implementation Services as a Manager focused on enhancing client delivery. Transform your team into consultative experts driving measurable efficiencies and impactful service outcomes.In this strategic role, you will manage a dynamic team of CIMs, ensuring high-quality project delivery while facilitating a shift towards a consultative model. Responsibilities include validating service scopes, enhancing operational workflows, and continuously coaching the team to develop consultancy skills. Collaborate across functions to strengthen client relationships and articulate service value effectively.Key Responsibilities:• Direct implementation services operations and team activities• Validate project scopes to meet client delivery standards• Ensure delivery efficiency across all projects• Foster continuous learning and skills development initiatives• Collaborate with internal teams to drive successful implementationsRequirements:• Extensive experience in implementation or SaaS consulting• Proven track record managing implementation teams• Strong business insight related to operational efficiency• Excellent stakeholder communication and performance tracking skills• Ability to lead, coach, and develop consulting capabilities in teamsFacilitate impactful customer initiatives as an implementation leader, ensuring teams excel in delivering value-driven client services.#J-18808-Ljbffr
Manager Of Customer Implementation Services
SWAPCARD
toronto, toronto
Published 27 days ago
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