About The Role The Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing. What You Will Be Doing Come to work with an amazing and talented team Work hard, learn a ton, and have fun every day Deliver and lead customers through the Qualified Implementation Framework Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives Establish a deep consultative relationship with various client business units Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products Conduct Quarterly Business Reviews with key stakeholders Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap Execute analysis of customer health score to achieve renewal targets Qualifications 7-10 years of Mid Market/Enterprise software experience Excellent interpersonal, communication, persuasion, presentation and writing skills Deep working knowledge of Salesforce CRM Working knowledge of marketing automation systems Knowledge of web / scripting technologies, HTML, CSS, JavaScript and SaaS applications Outstanding problem‑solving skills, including the ability to meet a business requirement with a technical solution Must be willing to work in a fast‑paced startup environment with multiple roles Possess a bachelor's degree Passion for making customers successful with software solutions Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr