Position Warranty Associate – Full‑Time – OpenRoad Mazda Port Moody – Service Department Summary The Warranty Associate is responsible for taking each work order and processing warranty claims. They will ensure they accurately process all manufacturer’s warranty claims, meet performance objectives, and process customer invoice payments in a friendly and timely manner. Role & Responsibilities Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures. Invoice payments and process daily warranty claims. Ensure correct labour and parts information is claimed. Correct rejected claims to ensure maximum number of claims are paid daily. Enter Warranty Credit Statement. Process and post Warranty Aging Report. Maintain an effective warranty claim filing system. Follow proper paper flow procedure for the Service Department. Verify and update customer information on the manufacturer’s system. Maintain paperwork and write‑up in an orderly manner, and ensure reception area is in a clean and orderly fashion. Must follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor. Perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. Knowledge, Skills, and Abilities Required Knowledge of techniques of customer service and retention. Ability to maintain records and prepare reports using a computerized equipment maintenance system. Ability to work cooperatively with other employees. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia driver’s license, with a clean driving record. Benefits Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen. Amazing incentives including but not limited to: discounted vehicle purchasing program, boot allowance, tool subsidy, computer rebate program, employee referral program, employer RRSP matching. Internal and external training & development opportunities for skill‑development and growth. Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationships, and empowerment. Comprehensive extended health and dental plan, tailored around associate wellness. Recognition and engagement events. We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals. #J-18808-Ljbffr