Overview As Client Solutions Manager you will be working directly with our commercial Oil & Gas sector clients in delivering the world‑class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of Energy clients – driving the renewal cycle, handling day‑to‑day policy changes, interfacing with insurers and marketing policies as required. How you’ll make an impact Supporting a designated portfolio of Energy accounts, playing the lead role in business retention and continually building upon customer relationships. Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re‑marketing when required, adhering to binding authority set out by carriers. Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client. Identify upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client. Consistently act to upgrade insurance market knowledge, keeping abreast of new products and policy changes. Work with Account Executives on cross‑selling opportunities and accessing resources within Gallagher. What Makes You Successful Being solution‑oriented allows you to offer clients the most resourceful and innovative solutions. Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. Being in a fast‑paced, dynamic environment brings out the best in you; you are able to prioritize effectively to exceed client expectations. Always maintaining a keen eye for detail is easy and key to past success. Highly tech‑savvy, with an ability to learn new systems, tools and processes. About you Secondary School Diploma required, College or University Degree preferred. 3+ years of Commercial Insurance Brokering experience required. Experience within a specific insurance vertical (e.g., construction, manufacturing, professional lines) strongly preferred. CAIB, CIP, CRM or other relevant certifications/designations highly valued. Active and in good standing Insurance Broker’s License. Knowledge of EPIC considered an asset. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level, these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications. #J-18808-Ljbffr