Overview We are seeking an experienced Change Management Manager to lead the people, process, and adoption aspects of the Affinity H&D transformation program. This role will partner closely with business leaders, technology teams, and end users to ensure seamless delivery of front‑to‑back user experiences, sustainable change adoption, and measurable business outcomes. Location: Toronto, ON Duration: 12-month contract . Advantages Work‑Life Balance Work Model: Hybrid – Tuesday, Wednesday, Thursday onsite Team Culture: Be part of a great team known for its strong sense of community. Responsibilities Change & Transformation Leadership Lead end‑to‑end change management for the transformation program Develop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adoption Assess change impact across front‑line users, operations, and leadership levels Anticipate resistance and proactively design mitigation strategies Project & Program Management Partner with Program and Project Managers to integrate change activities into overall project plans Track milestones, risks, dependencies, and readiness across workstreams Support governance forums with clear, data‑driven updates and recommendations Ensure alignment between business outcomes, delivery plans, and user experience goals Front‑to‑Back User Experience Champion a holistic, end‑to‑end user experience across customer‑facing and internal processes Collaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adoptable Translate complex process or system changes into user‑centered narratives and enablement materials Stakeholder & Executive Engagement Build trusted relationships with executives, senior leaders, and cross‑functional teams Facilitate workshops, leadership sessions, and decision forums Influence without authority and drive alignment across diverse stakeholder groups Measurement & Continuous Improvement Define and track success metrics (adoption, proficiency, engagement, value realization) Gather feedback and insights to continuously refine the change approach Ensure transition plans are in place for post‑implementation sustainability Qualifications Required Experience Minimum 5 years of experience in project management and/or change management within large, complex initiatives Proven experience delivering large‑scale transformation programs (business, technology, operating model, or digital) Demonstrated experience supporting front‑to‑back user experiences, spanning customer, operational, and internal users Experience working in a consulting, advisory, or transformation‑led environment is strongly preferred Track record of managing multiple stakeholders across business, technology, and leadership teams Equal Employment Opportunity Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming, Indigenous or Aboriginal Peoples, persons with disabilities (visible or invisible) and members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process. #J-18808-Ljbffr