Hands-On Gallery Facilitators (Part-Time) We are seeking hands‑on gallery facilitators to support engaging, safe, and inclusive visitor experiences across ROM’s interactive gallery spaces, including Hands‑on Biodiversity, Discovery, Schad, and WonderWorks Galleries. Reporting day‑to‑day to the Engagement Coordinator Team, this role engages children, families, and general visitors through hands‑on activities while supporting gallery operations, guiding volunteers, and maintaining welcoming and well‑functioning environments. Responsibilities Facilitate engaging, hands‑on learning experiences for visitors of all ages, using play‑ and inquiry‑based approaches Deliver excellent customer service by creating welcoming, inclusive, and supportive interactions with diverse audiences Support gallery operations including opening/closing procedures, setup and takedown, inventory, and maintaining clean and organized spaces Ensure the safe handling of specimens, artifacts, and equipment while reinforcing gallery guidelines with visitors Monitor gallery environments and respond appropriately to incidents, including safety concerns, visitor issues, or emergencies Provide guidance and direction to volunteers and part‑time staff, supporting coverage, activities, and daily operations Model effective facilitation techniques, customer service, and adherence to procedures for volunteers Assist with the care and monitoring of live animals in accordance with established protocols Support special events, high‑volume programming, and crowd flow management as required Contribute to the development and delivery of learning activities and resources Qualifications Completion of some post‑secondary education in a related field (e.g., museum studies, education, natural history, or cultural studies), or an equivalent combination of education and experience Minimum 1–2 years of experience working with children, youth, families, or the public in an educational or program‑based setting Strong communication, interpersonal, and conflict resolution skills Demonstrated ability to engage audiences through hands‑on, interactive learning experiences Experience working with or supporting volunteers or teams in a public‑facing environment Comfort working with digital, audio, and visual technologies in an educational or program setting Ability to work both independently and collaboratively in a fast‑paced, dynamic environment Strong judgment and awareness of health, safety, and visitor experience considerations Willingness to obtain or possess a Vulnerable Sector Check Availability to work a minimum of three full days per week, including evenings, weekends, holidays, and peak periods Comfort handling and caring for live animals (e.g., invertebrates, frogs, fish) Fluency in French or other languages is an asset Salary & Terms of Employment Start date: ASAP Open date: May 12, 2026 Close date: Open until filled Status: Part‑time, Contract Employee group: OPSEU Local 543 Hourly rate: $26.60 – $30.41 Schedule: Up to 24 hours weekly Probationary period: 420 hours or six (6) months Location (onsite): Toronto Commitment to Diversity, Equity, Inclusion & Accessibility At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment. We welcome and accommodate candidates with disabilities throughout the selection process. For assistance, contact #J-18808-Ljbffr