Job Title: Manager, Machine Learning Engineer You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early‑adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world. Responsibilities Build the best cloud-based AI/ML solutions to power intelligent enterprise services. Collaborate daily with a team of like‑minded developers, product managers and quality engineers to produce quality software. Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high‑quality solutions to our users. Creating and maintaining large‑scale data processing pipelines that ensure that data is processed accurately, efficiently, and securely. Qualifications A minimum of 1-2 years of management experience, proficiency in providing feedback to work group strategies, policies and plans. Expertise in Java or Python, OOP, Design Patterns, time and space‑efficient algorithms. Experience building new products that use challenging algorithms. Expertise in coding efficient, object‑oriented, modularized and quality software. Knowledge of core AI/ML techniques and algorithms. Knowledge of unit testing, profiling, and code tuning. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr