Join AlphaSense as an Associate in Customer Support based from anywhere in Canada. Apply your expertise to provide outstanding user support and drive product engagement.This role integrates customer service proficiency with technical insight in the Customer & Product Support team. You will be instrumental in resolving customer issues, guiding them through platform features, and collaborating with internal teams to enhance usability and functionality of AlphaSense's solutions. This position offers abundant opportunities for professional growth and learning.Key Responsibilities:• Provide top-tier customer assistance and troubleshooting• Lead support calls and directly manage complex inquiries• Identify documentation needs and contribute to knowledge creation• Train new hires and help develop onboarding materials• Engage in customer feedback to guide product initiativesRequirements:• 3+ years’ experience in a client support role• Strong analytical and communication skills• Committed to a customer-first mindset• Capable of multi-tasking in a home-based setup• Interest in evolving technology in AI and softwareDeliver exceptional support and elevate the client experience at AlphaSense through your dedication and expertise.#J-18808-Ljbffr
Associate Role In Customer Support At Alphasense
BETTERCLOUD
, , canada, , , canada
Published 21 days ago
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