Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in‑territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group. Responsibilities Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc. Collaborate with the global Product Support team to assist with resolution of field issues. Work with Product Support staff in troubleshooting and developing solutions to technical issues. Review and provide visibility on daily team activities, expense reports, schedule, leave, etc. Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues. Conduct annual performance reviews and work with the team to action growth opportunities Travel with territory representatives to understand and support their work. Qualifications Related University or College Degree, or equivalent experience Proven leadership experience with a focus on relationship building Excellent communication and interpersonal skills, including the ability to work with a remote team A solid technical background in diagnosis and repair of Mechanical, Hydraulic, and Electrical systems Proficient with Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint Ability to travel (up to 20% of time) in North America and internationally Must hold and maintain a valid driver’s license #J-18808-Ljbffr