The Opportunity Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.How you will contributeProviding in person and over the phone support to on site and remote employeesSupporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxesSupporting Windows10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.Timely account creation, and set up of new hiresCreating and updating technical documentationAdminister and maintain Print server and Print tracking softwareWork with the network administration team, development teams and to help implement new technologyCall Center supportAdhere to policies/procedures to ensure AML requirements are met, when applicableThe experience you needExcellent analytical, problem solving and troubleshooting abilitiesExcellent verbal and written communication skillsAbility to adapt and learn new technologies and trendsAbility to work well in a team environment and independentlyShell scripting (nice to have but not required)Adapt knowledge of Microsoft domain tools and softwareCollege Diploma in related field or 3+ years desktop/laptop support experienceIn depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environmentWorking Environment and Physical Demands AnalysisPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer program.Competitive CompensationComprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearEqual Opportunity Employer First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.Accommodation First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process#J-18808-Ljbffr