Position Summary As a Personal Support Manager (RPN – Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the North York Region. You will ensure high‑quality care is delivered by engaged and experienced PSWs and manage client, employee and operational metrics to maintain team performance. Your role involves supporting the team drawing from practical experience and applying strong clinical, customer service and technical skills. Responsibilities and Accountabilities Operational Results Provide leadership and engage the staff to achieve or exceed performance targets. Maximize team performance through effective and efficient utilization of resources. Promote engagement with SE’s private pay business, as appropriate for client circumstance. Utilize projections to determine and forecast resource needs. Implement communication strategies to promote shared vision and collaborative working relationships. Engage with and support special projects or new programs as required. People Management and Team Development Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies. Coach and manage employees with performance issues and consult appropriately with Human Resources. Interview, select, hire and onboard/orient new employees. Follow employee relations/labour relations processes and relevant policies and procedures. Facilitate and maintain team development, providing opportunities to support staff education. Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.). Quality Service Delivery Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans. Respond to client feedback and service inquiries promptly and effectively. Ensure client care plans are appropriate and executed consistently by the PSW team; support follow‑up visits in the client home at regular intervals. Communicate with staff and stakeholders in an effective and timely manner. Take appropriate action to understand and meet client needs and preclude refusals of client service. Requirements Licensed RPN (Registered Practical Nurse) in good standing to practice in Ontario. Bachelor’s degree or diploma required. Minimum one year of leadership/management experience preferred; for internal Saint Elizabeth employees, a minimum of 1–2 years in a leadership capacity is required. Minimum six months of community nursing experience preferred. Demonstrated alignment with Saint Elizabeth’s values and core leadership competencies. Excellent interpersonal and verbal/written communication skills. Ability to work independently and as part of a team. Thrives in a fast‑paced environment with multiple competing priorities. Outcome‑oriented and able to achieve desired results. Sound understanding of documentation standards. Excellent computer skills/knowledge and familiarity with scheduling systems. Ability to work in an on‑call after‑hours rotation. Valid driver’s license and vehicle ownership. Current CPR certificate. Willing and able to provide care for clients if required. Performance management experience preferred. Pay range: $50,000 to $63,000 annually, based on experience. #J-18808-Ljbffr