The Ministry of Jobs, Economy, Trade and Immigration (JEDI), Appeals Commission for Alberta Workers' Compensation (the Commission), is seeking one (1) IT Project Manager for an initial term of twenty‑four (24) months, with the option to extend for an additional twelve (12) months. This role will provide project coordination, technical leadership, and business operations oversight across multiple concurrent initiatives related to the Commission's Case Management System and associated digital platforms. The IT Project Manager is responsible for supporting end‑to‑end project activities from initiation through execution, system enhancement planning, ensuring project goals, objectives, and timelines are met. The role ensures project deliverables, project status reporting, participation in process improvement activities, and system updates/releases are aligned with the Commission's objectives and governance pathways. Key Responsibilities Project Coordination, System Support & Delivery Support the planning, coordination, and monitoring of system changes, enhancements, and release activities across multiple concurrent workstreams. Maintain and manage project‑related documentation including Request for Change (RFC) logs, requirements, testing records, decision logs, and communication updates. Coordinate and facilitate testing cycles, including test script development, execution support, defect validation, and readiness activities prior to deployments. Provide day‑to‑day functional support for the Case Management System, ensuring timely triage and escalation of issues requiring technical intervention. Support the alignment of system enhancements with Commission and ministry standards, business practices, and digital service delivery expectations. Ensure project materials, system documentation, templates, letters, forms, and business process resources remain current and accurate across all program areas. Data Integrity, Reporting & Performance Measurement Maintain a strong understanding of operational workflows and performance metrics across Commission program areas to support accurate reporting and analysis. Conduct regular data validation, quality assurance reviews, and integrity checks to ensure accurate case and program reporting. Gather reporting requirements, engage with stakeholders, and ensure reports and performance dashboards reflect business needs and program area priorities. Produce, validate, and distribute reports, metrics, and performance information in alignment with governance expectations and operational requirements. Monitor and document issues, trends, and data quality observations, escalating risks or inconsistencies with recommended mitigation strategies. Stakeholder Engagement, Coordination & Communications Coordinate meetings, develop agendas, prepare materials, document decisions, track action items, and ensure timely follow‑up. Build strong working relationships with internal stakeholders, system power users, external vendors, GOA partners, and other business units. Communicate project updates, decisions, risks, and impacts clearly to leadership, program areas, and governance groups. Support change management and communications related to system updates, enhancements, and reporting changes. Proactively anticipate risks, identify emerging issues, and support structured escalation and resolution pathways. Website & Digital Platform Coordination Maintain accurate, up‑to‑date digital content for all Commission program websites and online portals. Prepare Requests for Change (RFC) and Requests for Service (RFS), ensuring requirements are clearly documented and aligned with program needs. Ensure user acceptance testing (UAT) for website updates, portal enhancements, and/or digital form modifications prior to deployment and obtain sign‑off from the respective branch executives. Troubleshoot issues and coordinate resolution with vendors, IT partners, and internal teams. Support the development and maintenance of online fillable forms, templates, business documentation, and digital resources. Administrative, Operational & Cross‑Team Support Provide operational, administrative, and coordination support to the Director, Appeals Secretariat and Chief Administrative Officer (CAO), ensuring timely reporting and effective alignment with strategic priorities. Work in close collaboration with the IT Systems Lead, supporting joint planning, issue escalation, testing coordination, and execution of system enhancements. Coordinate with all program Directors across the Commission to ensure system updates, reporting outputs, and operational changes remain aligned with business requirements. Regularly update Executive team members and Directors on progress, risks, key decisions, and project milestones. Work closely with the Case Management System power users, supporting alignment between business needs and system functionality; coordinating feedback and facilitating communication. Provide cross‑training and backup coverage for other operational roles to support business continuity. Perform additional duties required to support modernization, digital improvements, and organizational priorities. Qualifications The successful candidate will bring demonstrated experience supporting IT projects and digital service delivery within public sector, regulatory, or enterprise environments. Familiarity with case management systems, system testing, release coordination, and analytics/reporting is highly desirable. The candidate must demonstrate strong organizational skills, attention to detail, and the ability to anticipate risks, coordinate stakeholders, and support clear decision‑making. #J-18808-Ljbffr